| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 26 | ||
| Total | 3 |
4 |
4 |
4 |
3 |
4 |
4 |
26 | ||
| Rata-Rata Pertanyaan | 3.00 |
4.00 |
4.00 |
4.00 |
3.00 |
4.00 |
4.00 |
0.00 |
0.00 |
26 |
| Rata-Rata Unsur | 3 / 1 = 3.00 3.00 / 1 = 3.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
26.00 |
| Rata-Rata Tertimbang Unsur | 3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
0.00 / 1 = 0.00 0.00 X (1/ 9) 0.00 X 0.11 = 0.00 |
0.00 / 1 = 0.00 0.00 X (1/ 9) 0.00 X 0.11 = 0.00 |
2.89 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
3 |
3.00 |
0.33 |
2 |
Prosedur |
1 |
4 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
4 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
4 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
3 |
3.00 |
0.33 |
6 |
Kompetensi Pelaksana |
1 |
4 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
4 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
0 |
0.00 |
0.00 |
9 |
Sarana Dan Prasarana |
1 |
0 |
0.00 |
0.00 |
| Indeks Survey Kepuasan Masyarakat | 2.89 ( Kurang Baik ) | ||||
| Konversi | 72.22 | ||||
| Mutu Pelayanan | C (Kurang Baik) | ||||