| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 | 33 |
| Total | 4 |
4 |
4 |
4 |
4 |
3 |
3 |
3 |
4 |
33 |
| Rata-Rata Pertanyaan | 4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
3.00 |
3.00 |
3.00 |
4.00 |
33 |
| Rata-Rata Unsur | 4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
33.00 |
| Rata-Rata Tertimbang Unsur | 4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
4.00 / 1 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.67 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
4 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
4 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
4 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
4 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
4 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
3 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
3 |
3.00 |
0.33 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
3 |
3.00 |
0.33 |
9 |
Sarana Dan Prasarana |
1 |
4 |
4.00 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.67 ( Sangat Baik ) | ||||
| Konversi | 91.67 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||