Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Surat Masuk Undangan, Pemberitahuan, dll

KANTOR KEMENTERIAN AGAMA KABUPATEN GUNUNGKIDUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 28
5 4 4 4 4 4 4 4 4 4 36
6 4 4
Total
24
20
20
20
20
20
20
16
16
 176
Rata-Rata Pertanyaan
4.00
3.33
3.33
3.33
3.33
3.33
3.33
2.67
2.67
 29.32
Rata-Rata Unsur
24 / 1 = 24.00
24.00 / 6 = 4.00
20 / 1 = 20.00
20.00 / 6 = 3.33
20 / 1 = 20.00
20.00 / 6 = 3.33
20 / 1 = 20.00
20.00 / 6 = 3.33
20 / 1 = 20.00
20.00 / 6 = 3.33
20 / 1 = 20.00
20.00 / 6 = 3.33
20 / 1 = 20.00
20.00 / 6 = 3.33
16 / 1 = 16.00
16.00 / 6 = 2.67
16 / 1 = 16.00
16.00 / 6 = 2.67
29.33
Rata-Rata Tertimbang Unsur
24.00 / 6 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
20.00 / 6 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
16.00 / 6 = 2.67
2.67 X (1/ 9)
2.67 X 0.11 = 0.30
16.00 / 6 = 2.67
2.67 X (1/ 9)
2.67 X 0.11 = 0.30
3.26
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
24
4.00
0.44
2
Prosedur
1
20
3.33
0.37
3
Waktu Pelayanan
1
20
3.33
0.37
4
Kesesuaian Biaya Pelayanan
1
20
3.33
0.37
5
Produk Spesifikasi Jenis Pelayanan
1
20
3.33
0.37
6
Kompetensi Pelaksana
1
20
3.33
0.37
7
Perilaku Pelaksana
1
20
3.33
0.37
8
Penanganan Pengaduan, Saran dan Masukan
1
16
2.67
0.30
9
Sarana Dan Prasarana
1
16
2.67
0.30
Indeks Survey Kepuasan Masyarakat 3.26 ( Baik )
Konversi 81.48
Mutu Pelayanan B (Baik)