| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | ||||||||
| Total | 8 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
40 |
| Rata-Rata Pertanyaan | 4.00 |
2.00 |
2.00 |
2.00 |
2.00 |
2.00 |
2.00 |
2.00 |
2.00 |
20 |
| Rata-Rata Unsur | 8 / 1 = 8.00 8.00 / 2 = 4.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
20.00 |
| Rata-Rata Tertimbang Unsur | 8.00 / 2 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
2.22 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
8 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
4 |
2.00 |
0.22 |
3 |
Waktu Pelayanan |
1 |
4 |
2.00 |
0.22 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
4 |
2.00 |
0.22 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
4 |
2.00 |
0.22 |
6 |
Kompetensi Pelaksana |
1 |
4 |
2.00 |
0.22 |
7 |
Perilaku Pelaksana |
1 |
4 |
2.00 |
0.22 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
4 |
2.00 |
0.22 |
9 |
Sarana Dan Prasarana |
1 |
4 |
2.00 |
0.22 |
| Indexs Survey Kepuasan Masyarakat | 2.22 ( Tidak Baik ) | ||||
| Konversi | 55.56 | ||||
| Mutu Pelayanan | D (Tidak Baik) | ||||