Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN GUNUNGKIDUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 28
6 4 4 4 4 4 4 4 4 4 4 40
7 4 4 3 3 4 4 4 4 4 34
8 4 4 3 3 4 4 4 4 4 34
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
Total
40
40
38
42
40
40
40
36
36
 352
Rata-Rata Pertanyaan
4.00
4.00
3.80
4.20
4.00
4.00
4.00
3.60
3.60
 35.2
Rata-Rata Unsur
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
38 / 1 = 38.00
38.00 / 10 = 3.80
42 / 1 = 42.00
42.00 / 10 = 4.20
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
36 / 1 = 36.00
36.00 / 10 = 3.60
36 / 1 = 36.00
36.00 / 10 = 3.60
35.20
Rata-Rata Tertimbang Unsur
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
38.00 / 10 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
42.00 / 10 = 4.20
4.20 X (1/9)
4.20 X 0.111 = 0.47
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
3.91
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
40
4.00
0.44
2
Prosedur
1
40
4.00
0.44
3
Waktu Pelayanan
1
38
3.80
0.42
4
Kesesuaian Biaya Pelayanan
1
42
4.20
0.47
5
Produk Spesifikasi Jenis Pelayanan
1
40
4.00
0.44
6
Kompetensi Pelaksana
1
40
4.00
0.44
7
Perilaku Pelaksana
1
40
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
36
3.60
0.40
9
Sarana Dan Prasarana
1
36
3.60
0.40
Indexs Survey Kepuasan Masyarakat 3.91 ( Sangat Baik )
Konversi 97.78
Mutu Pelayanan A (Sangat Baik)