Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN GUNUNGKIDUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 28
6 4 4 4 4 4 4 4 4 4 4 40
7 4 4 3 3 4 4 4 4 4 34
8 4 4 3 3 4 4 4 4 4 34
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
12 4 4
Total
48
44
42
46
44
44
44
40
40
 392
Rata-Rata Pertanyaan
4.00
3.67
3.50
3.83
3.67
3.67
3.67
3.33
3.33
 32.67
Rata-Rata Unsur
48 / 1 = 48.00
48.00 / 12 = 4.00
44 / 1 = 44.00
44.00 / 12 = 3.67
42 / 1 = 42.00
42.00 / 12 = 3.50
46 / 1 = 46.00
46.00 / 12 = 3.83
44 / 1 = 44.00
44.00 / 12 = 3.67
44 / 1 = 44.00
44.00 / 12 = 3.67
44 / 1 = 44.00
44.00 / 12 = 3.67
40 / 1 = 40.00
40.00 / 12 = 3.33
40 / 1 = 40.00
40.00 / 12 = 3.33
32.67
Rata-Rata Tertimbang Unsur
48.00 / 12 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
44.00 / 12 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
42.00 / 12 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
46.00 / 12 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
44.00 / 12 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
44.00 / 12 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
44.00 / 12 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
40.00 / 12 = 3.33
3.33 X (1/9)
3.33 X 0.111 = 0.37
40.00 / 12 = 3.33
3.33 X (1/9)
3.33 X 0.111 = 0.37
3.63
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
48
4.00
0.44
2
Prosedur
1
44
3.67
0.41
3
Waktu Pelayanan
1
42
3.50
0.39
4
Kesesuaian Biaya Pelayanan
1
46
3.83
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
44
3.67
0.41
6
Kompetensi Pelaksana
1
44
3.67
0.41
7
Perilaku Pelaksana
1
44
3.67
0.41
8
Penanganan Pengaduan, Saran dan Masukan
1
40
3.33
0.37
9
Sarana Dan Prasarana
1
40
3.33
0.37
Indexs Survey Kepuasan Masyarakat 3.63 ( Sangat Baik )
Konversi 90.74
Mutu Pelayanan A (Sangat Baik)